Amy B., Former Dean of Admissions, Kendall College
September 28, 1999
To Whom It May Concern:
It is my pleasure to write a letter of recommendation for my colleague John Salzer. I have known John since he began his job here at Kendall College as the Associate Registrar in November, 1997. John has turned around the Registrar's Office at Kendall and has made it completely customer/student oriented.
When John arrived, the Registrar's Office was in need of a customer service over haul. Working in higher education administration, we are all sales people and we have to remember that we are selling education to our consumers the students. Servicing the students so that they receive the proper counseling, advising, and accurate information should be our focus. John understands that failing to demonstrate continual customer service can cause retention problems and an unhappy student body.
Advising students plays a crucial role in retention. John often takes on the role of academic advisor for the students. For new students it is especially important that the beginning of their college experience get off to a positive start. Making students feel that they are in capable hands is a talent of John's. It comes naturally for him since he truly wants what is in the student's best personal and academic interest.
John has done a wonderful job, through seminars, in teaching the admissions staff the basic premises of academic advising, so that we can improve our service to the students. Coordinating fall registration for incoming students is one of the most important tasks of the school year. Early Registration Days coordinated between the Admissions Office and the Registrar's Office have increased our ability to lock in fall enrollment. John has taken the point position in organizing these critical days. In addition, John has put together helpful registration packets for students to help expedite the registration process.
I have no hesitations in recommending John Salzer; in fact, I wish he worked in the Admissions Department. John is a wonderful advocate to have at any college for the student body.
Sincerely,
Amy B.
Dean of Admissions
September 28, 1999
To Whom It May Concern:
It is my pleasure to write a letter of recommendation for my colleague John Salzer. I have known John since he began his job here at Kendall College as the Associate Registrar in November, 1997. John has turned around the Registrar's Office at Kendall and has made it completely customer/student oriented.
When John arrived, the Registrar's Office was in need of a customer service over haul. Working in higher education administration, we are all sales people and we have to remember that we are selling education to our consumers the students. Servicing the students so that they receive the proper counseling, advising, and accurate information should be our focus. John understands that failing to demonstrate continual customer service can cause retention problems and an unhappy student body.
Advising students plays a crucial role in retention. John often takes on the role of academic advisor for the students. For new students it is especially important that the beginning of their college experience get off to a positive start. Making students feel that they are in capable hands is a talent of John's. It comes naturally for him since he truly wants what is in the student's best personal and academic interest.
John has done a wonderful job, through seminars, in teaching the admissions staff the basic premises of academic advising, so that we can improve our service to the students. Coordinating fall registration for incoming students is one of the most important tasks of the school year. Early Registration Days coordinated between the Admissions Office and the Registrar's Office have increased our ability to lock in fall enrollment. John has taken the point position in organizing these critical days. In addition, John has put together helpful registration packets for students to help expedite the registration process.
I have no hesitations in recommending John Salzer; in fact, I wish he worked in the Admissions Department. John is a wonderful advocate to have at any college for the student body.
Sincerely,
Amy B.
Dean of Admissions